We are OnHold, a company that tells you what exactly a caller should hear when he calls you and is put on hold. Sometimes it is just relevant information, sometimes it is interesting trivia, sometimes it is your corporate jingle – it depends on what exactly you sell or provide. There is an art to it and there is science.
Saturday, 28 January 2012
Friday, 20 January 2012
Message On Hold ~ On Hold India
You know what? I spoke to about ten of my friends and colleagues the other day and asked them just one simple question. If they call up a store or an organization and they have to wait before they get connected to the desired person, what would be their expectation while they are waiting? And you know what! Almost all of them said that they would like to be hearing some relevant message while on hold, simply not silence. And that if they were treated to silence, they would feel very frustrated and would simply hang up. That makes it ninety percent!
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